Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery (Australia)
How can I get free shipping?
Focus Ties is happy to reward our valued customers with FREE SHIPPING when you order $40 or more! All you need to do is add the items to your shopping cart and you will notice the FREE SHIPPING message will be displayed in the 'My Cart' section in the top right hand corner of your page once the total order value is over $40. Rest assured that when you get through to the store checkout you will not be charged a single cent for shipping!
How long does delivery take?
Standard Delivery will usually take 2 to 6 business days through Australia post. Express Delivery will usually take 2 to 3 business days. If you have not received your order after 6 business days contact us at firstname.lastname@example.org and we will investigate.
Do you offer Express Delivery?
Yes we offer Australia Post Express Delivery - the delivery time for this option is usually next day delivery after postage in metro areas. You can select the 'Express Delivery' option on the checkout page for $12.95.
What is the postage & handling charge on orders?
If you have ordered one item only standard postage charge is $7.95. Express Delivery is $12.95.
Do you ship internationally?
Unfortunately we do not offer international shipping for orders of less than 10 ties. If you are interested in order 10 or more ties please email email@example.com and we will process your order.
Returns & Exchanges
How do I return my purchase?
Click here for our returns policy and procedure.
How long do I have to return my purchase?
You have 30 days from your original purchase date to get your items back to us.
How long does it take for me to receive a refund?
We will process your refund within 5 business days of receiving the returned item at our warehouse. Please remember, your financial institution can take an extra few days to get the refund back into your account.
How will I be refunded?
We refund you the same way you paid. Credit Card or PayPal, your refund will be credited into the same account your payment came from.
What if I have changed my mind about an item?
You are most welcome to send back your item for store credit or a full refund.
What if my item is faulty?
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us at firstname.lastname@example.org, so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
What if the item I received is not the one I ordered?
If you have received an item different to the one you ordered, please contact our Customer Service team at email@example.com who will work with you to resolve the problem as quickly as possible.
What if I don't have the original shipping packaging?
If you are missing Focus Ties shipping box, you can use a similar sized cardboard box or a plastic shipping satchel. Please keep in mind that you are responsible for safely packaging your return.
Do you refund sale items?
Yes we do! Click here for more information on how to complete a return.
How do I size my tie?
All of our tie products are of a considerable length (usually 150cms), this will be enough tie for most people to make a knot that easily reaches the top of your belt buckle. If you are particularly big or tall, contact us at firstname.lastname@example.org and we can make sure the ties you are interested in will work for you.
Do you place items on back order?
No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service team to arrange a store credit or refund.
Can I place an item on hold for purchase at a later date?
Sorry, but we do not offer this option.
When can I expect new products to be listed on your website?
We are continuously updating our product range as we come across new fabrics and styles.
How can I provide feedback about a product?
We strongly encourage you to let us know if you like (or dislike) our products! Send us an email at email@example.com if you want to share a comment or just want to chat!
I need personal assistance with my order. Who can I contact?
Please contact us at firstname.lastname@example.org. We will get back to you within 48 hours.
I'm having problems ordering through your website. What can I do?
Our website is best supported by Google Chrome, Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is the latest version of the software. If you are still experiencing difficulties, please contact us at email@example.com.
How do I unsubscribe from your mailing list?
Please email us at firstname.lastname@example.org and request to be removed.
What payment types do you accept?
Focus Ties offers a number of payment methods:
- Visa, MasterCard
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 256-bit SSL security encryption certification. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team at email@example.com.
How do I use my store credit?
If you have been issued store credit, you will have received a voucher number. Please type this voucher number into the allocated field upon checkout to have the credit amount deducted from your retail price.
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, contact our Customer Service Team at firstname.lastname@example.org.
Are your prices in Australian Dollars (AUD)?
Yes, all pricing is in Australian Dollars.
Store Credit, Vouchers & Coupons
What is store credit and how do I get it?
A customer can receive store credit on returns made to Focus Ties for any returns they have made. Store credit can be used on future purchases made through the website.
Please note that store credit is only granted once returned items have been processed by the Quality Control team who will confirm any proposed fault in items or deem the item to be unworn and in original condition.
What is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.
How do I sign up for PayPal?
You can sign up for a PayPal account by going to the PayPal website and creating an account.
Who do I contact if I have a problem with my PayPal account?
Please contact PayPal Customer Service Team (contact details on their website).
How do I use a discount Coupon code?
If you have a coupon code it can be entered on the 'My Cart' page under Discount Codes. Only one coupon can be redeemed per order.
Privacy & Security
How do I know it is safe to shop with you?
We value your privacy and work hard to ensure that your details are secure and will not be released to any other party.
Do you keep my credit card details?
No, we do not store your credit card details.
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is importance to us.
How can I learn more about FocusTies.com.au?
At Focus Ties our mission is to provide the finest ties at the finest prices. We have compiled a selection of high quality, vibrant colours and styles that will differentiate the modern gentleman. We spend countless hours pondering over combinations of tie colours against different business shirts to bring you a palette that should satisfy any taste. Let us help you take control of your business attire. Choose a tie that captures both your personality, and business acumen.
Each Focus tie is made with care from the highest quality silk and features durable stitching designed to last day in day out of business or casual wear. Focus ties are produced with a high quality weighted wool liner which allows for a thick, tight and beautiful knot while still allowing the tie to hang across your chest without creases or rippling. Each Focus tie design is selected to couple with a range of shirt colours and patterns to accentuate the style of a modern gentleman.
What is your ABN?